Originally published by Bernard Marr on LinkedIn: IT Service KPI Examples: How Do You Measure IT Service Delivery? The benefits of measuring IT service delivery are clear. If you resolve a customer IT ...

Effectively using data has become increasingly important in 21st century business. The ever-increasing capabilities of desktop and laptop computers along with radically decreasing data storage costs ...

Keeping track of key performance indicators (KPIs) is vital to the success of any business – and every department, including human resources (HR), should be utilizing these metrics. HR KPIs are the ...

There's an old and oft-cited saying in business: “If you can measure it, you can manage it.” Measurable results, it is widely accepted, enables clearer visibility of performance and provides valuable ...

A Key Performance Indicator (KPI) is a way to evaluate how well a person or business is doing in reaching their goals. They can help gauge the success of an organization, specific department, project, ...

KPIs are a critical part of a marketing program and ones that aren't aligned with the business or measuring the wrong things can cost your business big. We’ve caught up with marketers and experts to ...

One of the most common practices across contact centers, large and small, is measuring agent performance and service quality through Key Performance Indicators (KPIs). This industry-proven approach, ...

It's important to track, measure and assess the performance of your software development teams as an engineering leader. This way, you ensure that you'll come up with the highest quality product. This ...

In global hiring, that shift is transformative. Companies with consistent metrics unlock wider talent pools because they can ...

In Software Modeling Goes Mainstream, Ed Sperling recently wrote how chipmakers are applying use case modeling techniques to better understand the interactions between software and hardware and how ...