Smart leaders with vast data still make bad decisions. But others, under similar pressure, make game-changing ones. In 1982, Johnson & Johnson swiftly recalled 31 million bottles of Tylenol after ...

Making decisions is a key function of leadership. Leaders must make complex decisions that affect the lives of their teams, businesses, and communities. Expertise in the fine art of making decisions ...

Decisions come at leaders fast and furious. Many leaders are responsible for 10s, 100s or 1,000s of staff. It’s rare that a black-and-white-absolute issue crosses a leader’s desk. After an initial ...

Strategic decision making is never static. It is a living process that should always stay rooted in curiosity, humility and ...

In an operational environment where artificial intelligence (AI) and cutting-edge big data promise to revolutionize command ...

Running a company doesn’t leave much room for hobbies. But if you know me, you know I make time for one obsession: rituals. My fascination with rituals started from a conversation with my friend Bing ...

You email to make an appointment to meet with your manager, Monique. While responding to you, Monique’s executive assistant mentions that Monique has a meeting the next day with one of your direct ...

Your star employee just quit, and with them went the institutional knowledge behind your company’s most profitable product line. The decisions that led to its success? Lost forever. This scenario ...

The ways in which humans can be triggered into making irrational decisions are many and varied. Investors make higher bids for stocks when the sun is shining. If you add paper packaging to a product ...

Have you ever wondered how artificial intelligence seems to “think”? Whether it’s crafting a poem, answering a tricky question, or helping with a complex task, AI thought process systems—especially ...