WILMINGTON, Del.--(BUSINESS WIRE)--Barclays US Consumer Bank is leveraging generative artificial intelligence (GenAI) to create comprehensive summaries of interactions with customers across its ...

JetBlue has been accused in a lawsuit of collecting customers’ personal data without their consent and using it to set ticket prices. Subscribe to read this story ad-free Get unlimited access to ...

SEGA has revealed plans to celebrate some of its legacy IP this year in the form of "anniversary projects", under the new banner of SEGA Universe. While it is not confirmed every project will take the ...

People Can Fly – the Polish studio behind Bulletstorm and Outriders – has extended its production cooperation deal with Sony Interactive Entertainment to develop a brand new PlayStation IP, announced ...

The Home Depot is launching a new customer service AI voice agent phone system to provide faster support for customer calls to U.S. stores. The AI agents can help with project assistance and answer ...

EXCLUSIVE: Liz Parker, a 20-year veteran of publishing, media, and entertainment most recently at Verve, has launched Parker Projects, an IP management and advisory company that will rep a roster of ...

Abstract: By immersing trainees in a virtual space and conducting customer service training with customer avatars, physical training facilities are no longer required and customer service training ...

Abstract: This article presents two main objectives: (1) To synthesize the digital asset management process using AI TRiSM. (2) To study the results of the digital asset management process using AI ...

PC hardware company NZXT and its billing partner, Fragile, have agreed to a $3,450,000 settlement in response to a class-action complaint regarding NZXT’s Flex PC rental program. NZXT announced Flex ...