When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

The Federal Communications Commission wants to bring customer service back to the U.S. The agency proposed new rules Thursday that could require phone, internet and cable companies to disclose a ...

The European Space Agency’s fourth Orion service module arrived at NASA Kennedy Space Center in January, joining European Service Module 3, which arrived in September 2024. Spacecraft for Artemis V ...

A viral TikTok is fueling backlash against telecom company Spectrum after a customer recorded a heated call with a retention agent who allegedly refused to cancel her service, berated her, and hung up ...

Prefer Newsweek on Google to see more of our trusted coverage when you search. Social Security recipients will soon see a change regarding customer service. As a consequence of the Department of ...

General Motors has issued a new Service Update, this time for the GMC Terrain. According to the latest bulletin, owners may notice that the Malfunction Indicator Light on their crossover is ...

Democratic Caucus Chair and Assemblymember Rick Chavez Zbur introduced legislation Tuesday requiring large California businesses to provide timely access to human customer service representatives. AB ...

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You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Janay Reece came back home to Baltimore to join WJZ in August 2023. Before coming back to the Charm City, Janay was a morning anchor and reporter for WDBJ7 in Roanoke, VA. She joined the WDBJ7 morning ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Certain units of the 2023 Cadillac Lyriq and 2024 Cadillac Lyriq are included in a new Service Update from General Motors, which covers a fix for a battery energy control module issue. Affected ...