Dec 14, 2015 · hi, seems that you have configured Web Directory, if you're running 12.9+ you can check configuration on Admin tab.

Jul 4, 2018 · Hi Ravi, When you did the ServiceDesk install, did you specifically use the IP address for the hosts or you used the hostname\servername? If you used the servernames, then there is nothing …

Sep 28, 2009 · So ServiceDesk isn't bombing out on long usernames per se, it is just requiring that at least one short-named user is in each group that you're trying to import.

May 5, 2016 · Our method of recovering from this without bouncing servicedesk (as this is a live system) is to in task manager, kill Java, javaw, pdm_mail_eater, pdm_mail_nxd.

Sep 18, 2014 · You will want to review the Options Manager option of for web_cgi_url which should be updated to reflect the url that users will use to access ServiceDesk. You may also need to set up a …

May 4, 2011 · Page 24 of Symantec ServiceDesk Customization Guide 7.1 suggests themes and menus may be selected under Admin>portal>Master Settings>Customization. "...allows you to set a …

Jun 1, 2016 · First, this is not the ServiceDesk URL. It is the servicedesk's webservices URL. Servicedesk url ... Hi, We are able to access the normal service desk URL. Only with the web …

Feb 21, 2013 · It is very important to know the ServiceDesk Version because Cumulative patches and Test-Patches are dependent on the version of ServiceDesk you are using. The first question that CA …

Mar 16, 2016 · Hi Faith, I think you may be using the incorrect mobile app. Are you using the CA Cloud Service Management app or just CA Service Management app? The CA Cloud Service Management …

Oct 14, 2014 · Brent, Other change management products can do this (Remedy in particular), and it is very useful functionality, particularly if you have recurring changes or the use case eladio described. …