Optimizing your knowledge base for Amazon Q in Connect | Amazon Web Services
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Optimizing your knowledge base for Amazon Q in Connect | Amazon Web Services
A solid knowledge base has always been a crucial piece in effectively aiding agents in the contact center. Now with generative AI, well-structured, straightforward, and up-to-date knowledge bases are key to support generative AI assistants like Q in Connect in easily and effectively synthesizing your content. In this blog post, you will learn ...
Apr 25, 2024
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